Applicant FAQ

NEOGOV Frequently Asked Questions

  • What is NEOGOV?

    NEOGOV is an online hiring system that allows applicants to create a user account/profile, apply for current job opportunities and check the status of their candidacy all on-line.

  • How do I apply online for a job at CSUSB?

    Everything is done through our website. There you will find a link to our employment opportunities, and will be able to create an account and apply for jobs. Remember to keep a record of your username and password once you have set up an account as you will need it to apply for other positions or to check the status of your application.

  • What if I don't have computer / internet access?

    There are a number of ways to access CSUSB's online hiring database: You may also use the public computers located at any public library. Family and friends may also have Internet access available for you to use.

  • I forgot my username and/or password. What should I do?

    Go to hrrecruit@csusb.edu , and click on "I Forgot My Username and/or Password" to have it e-mailed to you.

  • What if I further assistance and need to contact customer support?

    Call NEO GOV at 1–855-524-5627.

  • How can I be sure my online application was received?

    After you have submitted your online application you will receive a confirmation. You can also check your own password–protected profile for verification that you have successfully sent your application.

  • How do I check the status of my application?

    Check your email for status notices. If you are no longer being considered for a position, a notice will be sent to the email address you used on your application. If you are selected for an interview or an offer of employment, you will be contacted via phone, or email.

  • I missed the deadline - can I still apply?

    As with any position, once a closing date has passed, no application will be accepted or considered. Please continue to visit our site and apply for new jobs as they become available. You may also want to complete a Job Interest Card to automatically be notified when a position you are interested in becomes available.

  • Can I submit a resume?

    You may either attach or cut–and–paste a resume into your application. Please note a resume will not be accepted in lieu of a completed application. You may not state "See Resume" on the application.

  • Why is the system returning me to the application profile instead of permitting me to complete the application?

    First, check to see if you have completed all required fields. If all required fields have been completed, and you are using Microsoft Internet Explorer, check your browser settings to make sure that the Content Advisor is not preventing you from completing the application process by following these steps: 1. Click on the Tools menu 2. Select Internet Options 3. Click on the Content tab 4. In the Content Advisor section, if there is a button labeled Disable, select it and enter the required password you previously established for the Content Advisor. NOTE: After completing the online application, you may wish to repeat steps 1– 3 and Enable the Content Advisor again.

  • I cannot access the online application. What should I do?

    Our on–line Job Application system is provided by NEOGOV. If you have problems while applying on–line, please contact NEOGOV at 1–877–204–4442. If the NEOGOV Help Desk is not able to assist you, please call our Human Resources Department at (909) 537–5138 between the hours of 8:00 a.m. and 5:00 p.m., Central Time, Monday through Friday.

  • I keep receiving a "web page expired" message when I try to log in to NEOGOV

    Go back to the original web page with the job description. Right click on the "Apply" link at the top of the job opening description, and click "Open in New Window." Proceed with entering your log-in information. The website will do this because your information is sensitive and the web page will automatically expire if not properly logged out or left open and inactive for too long.

  • How do I move between steps?

    The application steps appear in order at the top of the screen to allow you to move back and forth between steps of the application. Click on a step to go to that step. After you complete a step, you will be taken to the next step, and the new step's link will become clickable.

  • Can I get help with completing the online application?

    The Human Resources Department is committed to ensuring that this process is easy and user-friendly. To help applicants, the following resources are available: CSUSB Human Resources during business hours: Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. Phone: (909) 537-5138. Or, live help from NeoGov: 1–877–204–4442.

  • Will I automatically be considered for other positions if I previously submitted an application?

    No. You must submit an application for each position you are interested in.

  • Do you accept employment applications for positions that are not open?

    No. We only accept employment applications for current posted job vacancies, but you may complete a Job Interest Card to automatically be notified when a position you are interested in becomes available.

  • Can I apply for more than one job at a time?

    Yes. Once you have completed your online application you can apply for multiple positions that are currently open. You do NOT need to recreate a new application every time you're applying for a new position.

  • How often do you recruit for a particular position?

    There is no set time frame. Recruitments are initiated depending on departmental needs.

  • What if I'm not ready to fill out the application at this time?

    No application is submitted until you click on the Accept button, which is Step 4: Confirm and Submit. If at any time you do not want to complete your application, save your work, then logout.

  • How do I print my application?

    After you have submitted your application, you will see a link that says Click here for a printable version of the application you just submitted.

  • How and when can I update my application?

    Once you submit an application for a particular position, you cannot go back and make changes to that application. You can make changes, and then submit another application before the position closes. We will only consider your most recent application.

  • How do I edit information I've already entered?

    Click on a step at the top of the page to go to that step. To go to a specific section in the Job Application step, click on the section name in the section navigation bar. Information you've already entered appears at the bottom of each section. Click on the EDIT link next to any piece of information to edit it. The information will be displayed for you to edit, but remember to click the Save button after you've made your changes.

  • How do I report a change in my personal contact information?

    If the position is still open, make the change in NEOGOV and submit a new application to the position. If the position has closed, contact the Human Resources Department at (909) 537-5138. Provide your name, your old contact information, your new contact information, and the position(s) you are applying for. Don't forget to also make the change in NEOGOV by logging on using the User ID and password that you created when you submitted your application and update your information to ensure that future applications have the correct information.


California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.